EXPERIENCED) Walk-In @ 'IBM INDIA' : Quality Analysts : On 25, 26 July 2013 @ Bangalore

Job Position : Quality Analyst

Job Designation : Quality Coach

Job Category : ITES, BPO, KPO, LPO, Customer Service, Operations

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Desired Experience : 1 to 4 Years (Mandatory)

Key Skills : Quality analyst, Quality, Quality Control, six sigma, lean, green belt, kaizen, tqm, total quality management, Quality Associate, Call Monitoring

Job Description :

# Enable the operations teams achieve & exceed client metrics
# Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets
# Effective Coaching & feedback to entire span of agents/ service representatives
# Monitor team performance, generate reports, trends & dashboards
# Ability to analyze data & perform a thorough Root Cause Analysis
# Take new actions within & across teams, to improve productivity and share best practices
# Ability to collaborate across multiple teams for process improvements and standardization

Skills Required :

# Six Sigma preferred
# Knowledge on 7 QC tools is mandatory
# Good Communication Skills: Written and Oral
# Knowledge of GDF and implementation aspect of the same
# Knowledge of quality standards and practicality of same.
# Quality Certification will be considered
# Great level of confidence and analytical skills
# English: Fluent

MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES :
# Updated Resume
# Photo Id proof (PAN Card or Passport or Voter's Card or Driving License) - Original
# Latest Pay Slips

Walk-In Date(s) : On 25th & 26th July 2013

Walk-In Time : 12 PM to 4 PM only

Walk-In Venue :

IBM India Pvt. Ltd,
D Block EGL, Domlur-Kormangala Inner Ring Road,
Bangalore

Contact Person : Deepak Kumar A
Contact Number : +91-80-41775945