IBM OFF CAMPUS Drive in Hyderabad on 17th August 2013

Company Name : IBM

Qualification : B.E/B.Tech/MBA/MCA

Experience : Fresher

Location : Hyderabad

Job Details:

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Ability to meet a set of defined account agent productivity measurements.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support - Internet Explorer
Strong computer skills required

Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills.
Excellent customer service orientation

Date of Drive: 17th Aug 2013

Time: 9 AM

Venue:

St.Peters Engineering College
Maisammaguda, Opp. A.P. Forest Academy,
Dhoolapally (P.O.), Medchal Mandal,
R.R. District, Hyderabad - 500 014.

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