Company Name : Hewlett-Packard
Designation : Technical Support Engineer
Qualification : BE,B.Tech
Experience : Fresher
Location : Bangalore
Salary : Best in Industry
Job details:
Work from a standard protocol, utilizing a documented process to respond to customer issues
Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Collaborate across teams to resolve issues and help reproduce issues in lab environment
Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields
Experience with technical support and/or hardware and software computing, storage, and peripheral devices
Knowledge and/or experience with updating Knowledge Management systems
Passion for technology
Eager, quick learner with strong team-work spirit
Excellent oral and written English communication skills
Apply Mode: Online
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