(3 Months+) Walk-In @ 'HONEYWELL' : Bachelors Degree / Diploma : Technical Support Associates : On 27 July 2013 @ NCR

Job Position : Technical Support Associate (US Voice Process) Night Shift

Job Designation : Associate/Senior Associate (Technical)

Job Category : ITES, BPO, KPO, LPO, Customer Service, Operations

Walk-In Location : Gurgaon, Haryana

Job Location : Gurgaon, Haryana

Number of Vacancies : 30

Experience : 3 Months+

Working Hours : 9 Hours/ Day (5 Days Week)

Work Timings : Night Shifts

Key Skills : Technical Support, Voice process

Basic Skills Required :
# Responsible to ensure customer delight for Honeywell by responding to, customer inquiry with first time resolution.
# Experience across Voice, Technical / Semi-Technical processes.

Job Profile :
# Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
# Meet all the targets laid down as client requirements under all circumstances Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
# Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
# Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
# Seek knowledge sharing sessions with HD/SA for self improvement
# Work closely with immediate supervisor for all performance, learning and development aspects.

Qualifications :
# Bachelors degree or Diploma from a renowned / reputed college / university

Essential :
# Able to operate PC based programs in a Windows environment.
# Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
# Takes initiative to lead and supports team members in dealing with change.
# Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
# Maximizes productivity levels while providing world class customer service.
# Displays effective problem solving skills.
# Demonstrates effective use of soft skills listening, probing and questioning.
# Effective communication skills and appropriate usage of the English language
# Flexibility to work in shifts

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)
Walk-In Date : On 27th July 2013 (Saturday)

Walk-In Time : 10 AM to 2 PM only

Walk-In Venue :
Honeywell International India Pvt. Ltd.
5th Floor, Unitech Trade Centre
Walking Distance from Huda City Metro Station,
Opposite Park Plaza Hotel
Gurgaon
Haryana (India)

Contact Person : Ahmad Ayyubi / Amar Chaudhari

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